Frequently Asked Questions
What services does Pillar Cleaning Services provide?
We currently specialise in residential standard and deep cleaning, move in/move out cleaning and commercial cleaning services. Our services are designed for clients who value quality, consistency and professionalism.
Do you offer one-time cleans or ongoing services?
Yes. We offer one-time cleaning for all of our services. However, our specialty is providing ongoing services for homes and office to maintain pristine conditions.
How do you determine pricing?
For Home Services, we calculate prices based on the size of property (bedrooms, bathrooms, levels, property type), the type of service required and the level of detail involved. We charge by the job and the not by the hour, which ensures transparency and proper cleaning is conducted without time constraints. Commercial Services require a walkthrough session to determine quotes primarily based on the size and complexity of the job.
Do you provide quotes before booking?
Yes. We provide clear, upfront quotes before confirming any booking. In some cases, we may require additional details or photos to ensure accurate pricing.
Do I need to be on-site during the cleaning?
No, you do not need to be present during sessions. As long as we have safe access and clear instructions, our team can complete the service independently. We ensure staff meet all necessary background checks for safety confirmation.
Are your cleaners trained and insured?
Yes. All team members are trained to meet our internal standards and operate in line with safety and quality expectations. We are fully insured for peace of mind.
What cleaning products and equipment do you use?
We use professional grade cleaning products and commercial equipment suitable for your environment. If your facility requires alternative products, we are happy to make arrangements for you.
Do you bring your own equipment and supplies?
Yes. Our team arrives fully equipped with everything needed to complete the job.
What areas do you service?
We currently service Melbourne Outer South-East suburbs and surrounds of Dandenong, Noble Park, Hallam, Cranbourne, Clyde, Berwick, Officer and Pakenham.
What happens if I'm not satisfied with the service?
Your satisfaction matters to us. If something isn't quite right, please contact us as soon as possible within hours and we'll arrange a prompt follow-up to address the issue.
How do I make a booking or enquiry?
You can submit a request for booking (quote) through our online platform. Simply click on the service you want - the "get a quote" button will direct you to complete an online form. Once you've received a quote to your email, you can approve and pay your deposit to secure your cleaning session. Alternatively, to contact PCS you can send an enquiry through our website home page, bottom section under "contact us". Our team will get back to you with a response for your message. You are also welcome to give us a call during our business hours, Monday - Friday 8am - 6pm.
Do you offer customised cleaning plans?
Yes, for our commercial cleaning packages. We understand every space is different, and we're happy to tailor a cleaning plan to suit your needs, schedule and priorities.
What days do you operate on?
Our business is open from Monday to Friday, 08:00am - 06:00pm. We do not operate on Victorian public holidays.